Product Overview

What is a Truthbrush tracker?

What is the Truthbrush hub?

Does it work for electric toothbrush?

Is there any fee after purchasing the tracker and hub?

What is the difference between the tracker Pro and the Classic tracker?

Does Truthbrush track for multiple users at the same time?

Who is Truthbrush for?

Do dentists approve of Truthbrush?

Why did we build Truthbrush?

How does Truthbrush compare to other connected toothbrush products?

Do I need to be at home to collect and view brush log of my kids?

How does the Truthbrush help to improve oral hygiene?

Is the Truthbrush just for kids or can adults use it too?

Ordering & Shipping

Do you ship to Australia, Canada and Internationally?

Is there a shipping cost?

How do I track my order?

How long does it take for my order to arrive?

What is your refund policy?

What is your warranty policy?

Truthbrush Tracker

What type of battery does the Truthbrush Pro use?

Does the tracker fit on my electric toothbrush?

Do I need to start the tracker when I brush?

Can I configure the beep timer?

How does the tracker know which area of mouth was covered?

Is the Truthbrush tracker waterproof?

How long does the battery last?

Can I setup more than one tracker for a single user?

I am going on vacation can I take Truthbrush with me?

How do I replace my Truthbrush tracker?

Is there a button to start the beep timer or brush tracking session?

What does it mean if my device is no longer beeping?

How do I make sure my tracker, skin and brush handle are correctly aligned?

How should I clean my Truthbrush tracker or Skin?

My tracker is draining battery faster than I expected, what was wrong?

Truthbrush Hub

Do I have to buy a Hub for this to work?

Does the hub work with both the tracker and tracker Pro?

Do I need more than one hub?

I recently changed my Router and/or Wifi password, the HUB LED is showing red, how do I change/reconfig the hub password to work with my new Router/Wifi Password?

What is a Virtual Hub?

Is the virtual hub feature supported by all trackers?

I already have a hub working at home. Can I buy another hub and add it to my system?

Can I simply connect the tracker to my mobile phone?

How many hub units do I need?

What do I do if I see hub blinks red?

What do I do when my hub is showing a constant red LED?

Pay-as-you-Go Plan

What's the difference between the "Pay in full" and the “Pay-as-you-Go” options?

How can I get started using the Truthbrush “Pay-as-you-Go” plan?

How do I manage Truthbrush “Pay-as-you-Go” plan?

How much does the Truthbrush “Pay-as-you-Go” plan cost?

When does my included complimentary 2 weeks start and end?

When is my billing cycle?

How can I cancel the Truthbrush “Pay-as-you-Go” plan?

How do I request my free, new tracker every 24 months?

How long is my warranty for "Pay-as-you-Go" plan?

Truthbrush Mobile Apps

Does my phone need to be in the bathroom when I brush?

Do I need to open the app (either while brushing or after brushing) in order to sync the brushing data?

Can I have the Truthbrush app installed on my Kids' smart device?

How do I earn badges?

Why am I not receiving notifications or alerts?

My kids just brushed their teeth, why I am not seeing their brushing log in the app?

Can both parents view and monitor brushing log of everyone in family?

Can I delete a brush event that is logged by the tracker? Can I create a brush event without the tracker?

I am going to be away from home and will not bring the hub or tracker, what do I do to prevent my profile ranking from dropping?

Can I change the targeted brush counts and duration for the week?

Does the allowance reward automatically pay my family?

What is the difference between total time and brush time?

I will be away and will not take the hub with me, how can I mark those days in the Truthbrush app so that they don’t count against my score and rewards?

Can I change the notification/alert settings?

What do I do if I want to share with my dentist but don't see them in the list?

I shared with my dentist, what happens next?

How come sometimes I get red areas but I think I covered that area?

What is the code that I received from my dentist?

Truthbrush Skin

What is Truthbrush Skin?

Do I need to purchase a skin for the tracker to work?

How should I clean my Truthbrush Skin?

Kudos & Friends

What is Truthbrush Friends?

What Truthbrush data would be shared with a friend?

How do I find friends?

Can I invite friends to follow me?

I can’t find my friend

Can I block friends?

Can I stop sharing?

Can each user have a different list of friends to follow?

Are users in my family automatically added to my friend list?

If my child shares their brushing data with another friend, will they also see my data?

What if I don’t want anyone to see my brushing data?

How do I see my information and the data from my friends?

How do I see my child’s information and the data from their friends?